You have 14 days to return your order. Simply send your items back to us in Germany.

Once we receive and inspect your return, we'll issue a refund to your original payment method.

To start a return, simply email us at support@raleria.net.

Once your order has been shipped, you’ll receive your tracking information. Please note that it may take approximately 2–3 business days after shipment for your package to appear in DHL tracking.

We typically need 2–3 business days to process and prepare your order for shipping.

Once shipped, delivery usually takes approximately 6–7 business days.

If you'd like to make changes to your order, please contact us as soon as possible. As long as your order hasn't been processed or shipped, we'll do our best to accommodate your request.

Simply email us at support@raleria.net. We're always happy to help!